Frequently Asked Questions

 

How do I arrange Express Post?

If you would like express post, just choose the 'Express Post' option at checkout, extra charges apply. Please note orders still take up to 48 hours to pack even if we are sending them via express post.. If you need items quicker please email us first.


What are the toppers made of?

We have 2 main types of toppers, royal icing and molded sugar toppers.

Obviously the royal icing toppers are made from just that - royal icing! Please note that royal icing contains egg whites.

Our molded sugar toppers are made from a range of ingredients and also contain egg whites and colourings.

WE DO NOT RECOMMEND THAT ANYONE WITH FOOD ALLERGIES CONSUME THE TOPPERS


Why is postage $12.95?

We charge the postage fee based on shipping cost as well as additional costs for the use of posting materials such as boxes/fragile tape/foam as well as brand new cotton wadding material we use to ensure your toppers do not break in transit (we use brand new cotton wadding only due to the fact that our toppers are edible).

From time to time the postage cost is more than $12.95 if you are purchasing bulky or heavy items such as some of our cupcake stands, cake boxes etc. If this is the case we will always notify you first and only proceed if you agree to the extra charges. Express post is also an additional charge.


Do you sell wholesale?

We offer only selected toppers wholesale (everything else on the site is retail only). We only sell wholesale to registered businesses who can provide an ABN number as well as a Certificate of Business Registration to us and the business must be in a related field such as cake decorating, baking etc. To apply for wholesale access, please email us your ABN & Certificate of Business Registration to sales@sugarcraftbyrosie.com.au and we will provide you with a pricelist and the password to access this page (the wholesale access page can be found on the right hand side menu on the home page). There is no minimum purchase however the wholesale toppers are sold in box quantities only.


How long does delivery take?

This all depends on where you are located and if the items you have ordered are in stock.

If your ordered items are in stock (all edible toppers are usually in stock) we will generally send these out within 48-72 hours of receipt of your order.

If you require your order urgently we are happy to Express Post your order at an additional cost (just choose express post option at checkout). Express post orders still take up to 72 hours to be packed but are always given priority and we will ship as soon as possible.

If your ordered items are not in stock (this occasionally happens) we generally order them in for you the same day your order is received.. we are at the mercy of suppliers so time taken to get your items in depends on them. Usually takes up to 5 working days. Please email us for any enquiries concerning stock availability. Most (ie 90%) of our edible toppers are always in stock, occasionally we run out of very popular items though, please email if you have any concerns or a time constraint.


Do you custom make edible toppers on request?

Unfortunately we dont custom make toppers. All of the toppers available are listed on this website.


Do you ship outside of Australia?

We ship some of our items internationally, please email us if you are interested in ordering. We need to know the items you would like and quantities. Please note that we ONLY accept PayPal payments from international buyers (no exceptions).  We will send a PayPal invoice once the order is made.