Please allow 1 – 2 business days for your order to be processed.
If you require your parcel to arrive urgently or by a certain date please select EXPRESS POST on the checkout page and add a note at checkout advising us of the date the items are required. If you require further assistance please email us at email@example.com
We use Australia Post to ship most parcels
PLEASE NOTE: Our post service is a no signature delivery service. Parcels will be left if no one is home. Note our DISCLAIMER at checkout and add a suitable area for your parcel to be left if you will not be home to receive it.
DISCLAIMER: If your address is not entered correctly at checkout, Sugar Craft by Rosie will not be held responsible for missing parcels. If parcels become return to sender (RTS), you will be charged again to re-ship your parcel.SHIPPING COSTS - AUSTRALIA ONLY
Regular Post: $10.95
Express Post: $15.95
*Bulky items excludedSHIPPING ESTIMATE TIMES
- STANDARD SHIPPING: 3 – 8 business days approx* (WA, NT, SA can have extended Regular Post shipping time frames)
- EXPRESS SHIPPING: 1 – 4 business days approx*
- RURAL AREAS: if you are in a rural area please allow an additional 2-3 days on top of the shipping method you have selected*
*All shipping method timeframes are APPROXIMATE. Your parcel may arrive earlier or later than expected. If you have not received your parcel by the last expected delivery date please email us at firstname.lastname@example.orgRETURNS
Please email us within 24 – 48 hours of receiving your parcel if the item is damaged so we can organise a replacement for you. Please send clear images of the damage to email@example.com
PLEASE NOTE: WE ALSO DO NOT ALLOW RETURNS OF ANY EDIBLE ITEMS, but will replace any damaged items when clear images are emailed to us. Non edible items may be returned if faulty, we do not accept change of mind returns. Please email us prior to returning any items.
Return shipping costs (non edible items only) will be covered by the customer. We DO NOT provide return labels. The return address is located on the parcel label we sent you. Allow 2-3 business days for returns to be processed once received
Any further questions can be emailed to firstname.lastname@example.org